At 1300 Taxis Melbourne, we understand that travel plans can change unexpectedly. Our Cancellation and Refund Policy is designed to provide a clear and fair process for all customers who book our transportation services, including airport transfers, corporate travel, wedding transfers, event transportation, parcel delivery, winery tours, Premium Service vehicles, and Maxi Van bookings.
Cancellation Policy
- Bookings may be cancelled before the scheduled pickup time.
- Customers are encouraged to notify us as soon as possible if their plans change.
- Late cancellations may be subject to applicable service charges depending on the booking type and timing.
- Special event, wedding, or group transportation bookings may have separate cancellation requirements.
- Failure to attend the pickup location without prior notice may be treated as a no-show.
Refund Policy
- Eligible refunds will be processed after the cancellation request has been reviewed.
- Refunds are generally issued using the original payment method whenever possible.
- Processing times may vary depending on the payment provider or financial institution.
- Any applicable booking fees, administrative charges, or service costs may be deducted where permitted.
- Refund eligibility may vary for advance reservations, special requests, and pre-arranged transport services.
How to Request a Cancellation or Refund
- Contact our customer support team with your booking details.
- Provide the reservation reference number and relevant information.
- Our team will review the request and advise the outcome.
We aim to handle all cancellation and refund requests promptly while maintaining a fair approach for both our customers and service operations. For any questions regarding a booking, please contact our team for assistance.
